MaidPro Maven

Neighborhood Pages: Philip Doyle's cleaning service gives clients more free time


Published on November 17, 2005, 12:00am | Comments

Metropolitan D.C. has no shortage of movers and shakers. From the halls of power to high-tech corridors, many Washingtonians are pulling long hours. So who has time to scrub a toilet?

''People don't have time -- they're working later,'' says Philip Doyle, owner of a MaidPro cleaning service outlet in Adams Morgan. ''We're there to save them time. We're there to save them stress. They want to spend more time with a partner, the dog, a child. They want more time for themselves.''

Doyle is just the man for the job. For more than a year, he's been applying his spic-and-span acumen to making area homes, businesses -- even embassies -- shine. While MaidPro offers franchise owners thorough training on the right way to clean, it was mostly just a brush-up for Doyle, a 27-year veteran of the hotel industry.


MaidPro

''We're there to do anything,'' promises Doyle, who admits to being a bit of a neat freak. ''My father was a colonel in the Army and my mother was in the Navy, so I got it from both sides.

''We're selling experience and knowledge,'' he says. ''Anyone can clean a home, but who knows how to do it correctly? The last room you do is the living room on your way out. You clean high to low -- knock the dust off the top, then clean it up.''

Doyle's MaidPro service values service as much as cleanliness. To that end, he contacts clients to remind them of appointments. Clients can also expect an e-mail prior to cleaning, asking if they may have any special instructions. And cleaning appointments are tracked by comment cards. If MaidPro fails to earn an ''excellent'' rating in any category, expect them to ask you what it will take to earn that top rating.

The MaidPro levels of skill and service might seem like they would demand a heavy premium, but therein lies the third pillar of Maid Pro's foundation: Costs are reasonable.

''Compared to a lot of competitors, we're actually a little cheaper,'' Doyle figures. ''Most people have about $170 per month to spend on cleaning. You want to keep prices where they can afford them. For example, I have some big houses where I don't clean everything. People will rotate and have two rooms cleaned one week, and two other rooms the next. We'll find a way to keep the costs down, but ensure that clients still get our premium level of service.''

From Adams Morgan to Arlington, McLean to Chevy Chase, Doyle's promise of clean living translates to more than sparkling surfaces and a streak-free shine. He offers clients a priceless commodity: More time for themselves.